Terms of Use

Last updated: June 2025

Welcome to wynumaroyalhotel.com (the "Website"), the official online presence of Wynumaroyalhotel, located in Queenstown, New Zealand. This Website is owned and operated by , a company registered in New Zealand, with its registered legal address at .

Please read these Terms of Use ("Terms") carefully before accessing or using this Website. By accessing, browsing, or using the Website in any way, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree to these Terms, you must discontinue use of this Website immediately.

1. Acceptance of Terms

By accessing or using wynumaroyalhotel.com, you enter into a legally binding agreement with . These Terms govern your use of the Website, including all content, features, services, information, and functionality made available through it.

reserves the right to amend, update, or replace these Terms at any time without prior notice. Any changes will be effective immediately upon publication on the Website. It is your responsibility to review these Terms periodically. Your continued use of the Website following any modifications constitutes your acceptance of the revised Terms.

These Terms apply to all visitors, guests, registered users, and any other individuals who access or use the Website for any purpose.

2. Age Restriction

Access to and use of this Website, including any hotel booking services, casino-related content, and promotional materials, is strictly restricted to individuals who are 18 years of age or older.

By using this Website, you confirm and warrant that you are at least 18 years old. does not knowingly collect personal information from or provide services to individuals under the age of 18. If we become aware that a person under 18 has accessed the Website or provided personal information, we reserve the right to take appropriate action, including restricting or terminating access.

This age restriction is in accordance with New Zealand law, including the requirements of the Gambling Act 2003 and the Sale and Supply of Alcohol Act 2012, both of which prohibit participation in gambling activities and alcohol consumption by persons under the age of 18.

Parents and guardians are responsible for ensuring that minors do not access this Website or any content associated with it.

3. User Obligations

By using this Website, you agree to comply with all applicable laws of New Zealand and any other relevant jurisdiction from which you access the Website. You further agree to abide by the following obligations:

  • You will use the Website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit their use and enjoyment of the Website.
  • You will not engage in any conduct that is fraudulent, misleading, deceptive, abusive, harmful, defamatory, obscene, or otherwise objectionable.
  • You will not attempt to gain unauthorised access to any part of the Website, its servers, or any systems or networks connected to the Website.
  • You will not use any automated software, bots, scrapers, or data-mining tools to access, collect, or compile content or data from this Website without the express written consent of .
  • You will not transmit any viruses, malware, spyware, or other harmful computer code or files through the Website.
  • You will not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website's content without the prior written authorisation of .
  • You will provide accurate, current, and complete information when making reservations, creating accounts, or submitting any form on the Website.
  • You will not impersonate any person or entity or falsely claim an affiliation with any person or organisation.
  • You will comply with all applicable New Zealand laws, including but not limited to the Privacy Act 2020, the Harmful Digital Communications Act 2015, and the Gambling Act 2003.

reserves the right to suspend or terminate your access to the Website at any time and without notice if, in its sole discretion, you are found to be in breach of any of these obligations.

4. Intellectual Property

All content available on this Website, including but not limited to text, graphics, photographs, logos, trademarks, audio clips, video clips, software, and page layout, is the property of or its content suppliers and is protected by applicable intellectual property laws in New Zealand and internationally, including the Copyright Act 1994.

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Website for personal, non-commercial purposes only. Nothing in these Terms transfers any intellectual property rights to you. Unauthorised use of any content on this Website may give rise to civil or criminal liability.

5. Privacy and Personal Information

is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand). The collection, storage, use, and disclosure of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference and is available on this Website.

By using this Website and submitting your personal information, you consent to its collection and use as described in our Privacy Policy. You have the right to access and correct the personal information we hold about you, subject to the provisions of the Privacy Act 2020.

6. Disclaimer of Warranties

The Website and all content, services, and features provided through it are offered on an "as is" and "as available" basis, without any warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, expressly disclaims all warranties, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • Any warranty that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
  • Any warranty regarding the accuracy, reliability, completeness, or timeliness of any content or information published on the Website.

Nothing in this section is intended to exclude or limit any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 (New Zealand) where those rights cannot be excluded by law.

7. Limitation of Liability

To the maximum extent permitted under New Zealand law, , its directors, officers, employees, agents, contractors, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or in connection with:

  • Your access to or use of (or inability to access or use) the Website or its content.
  • Any errors, omissions, or inaccuracies in the content or information provided on the Website.
  • Any unauthorised access to or use of our servers or any personal information stored therein.
  • Any interruption, suspension, or termination of the Website or any services offered through it.
  • Any third-party conduct, content, or services linked to or referenced from this Website.
  • Any loss of data, profits, revenue, business opportunities, or goodwill arising from your use of the Website.

Where liability cannot be excluded by law, the total aggregate liability of to you for any claim arising under or in connection with these Terms or your use of the Website shall not exceed the amount actually paid by you, if any, to in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under New Zealand law, including rights available under the Consumer Guarantees Act 1993.

8. Third-Party Links and Content

This Website may contain hyperlinks to third-party websites, services, or resources. These links are provided for your convenience and information only. does not control, endorse, or accept responsibility for the content, privacy practices, or terms of use of any third-party websites.

Accessing any third-party website from a link on this Website is done entirely at your own risk. Wynumaroyalhotel Limited shall not be liable for any loss or damage arising from your use of or reliance on any third-party content or services.

9. Responsible Gambling

is committed to the promotion of responsible gambling in accordance with the Gambling Act 2003 (New Zealand). If you or someone you know is experiencing difficulties related to gambling, we encourage you to seek assistance from qualified support services, including the Problem Gambling Foundation of New Zealand (www.pgf.nz) and the national helpline 0800 654 655.

Casino facilities and related services are available exclusively to guests who are 18 years of age or older and are subject to all applicable New Zealand gaming laws and regulations. reserves the right to refuse entry or service to any individual who does not meet eligibility requirements or who appears to be experiencing problem gambling behaviour.

10. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website, or any services provided by , the parties agree to first attempt to resolve the matter through good-faith negotiation.

If the dispute cannot be resolved through negotiation within thirty (30) days of one party notifying the other in writing of the dispute, either party may refer the matter to mediation administered by an agreed mediator, or if the parties cannot agree on a mediator, by a mediator appointed by the Resolution Institute (New Zealand).

If mediation is unsuccessful or not agreed upon, the dispute shall be finally determined by the courts of New Zealand. These Terms are governed by and construed in accordance with the laws of New Zealand, and you irrevocably submit to the exclusive jurisdiction of the New Zealand courts for the resolution of any dispute.

Applicable legislation includes, but is not limited to, the Contract and Commercial Law Act 2017, the Consumer Guarantees Act 1993, the Fair Trading Act 1986, and the Privacy Act 2020.

11. Governing Law

These Terms of Use shall be governed by, and construed in accordance with, the laws of New Zealand. Any legal proceedings relating to these Terms or your use of the Website shall be brought exclusively in the courts of New Zealand, and you consent to the personal jurisdiction of such courts.

12. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

13. Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices or policies published on this Website, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior agreements, representations, and understandings relating to the same subject matter.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Use or your use of the Website, please contact us using the following details:

  • Company:
  • Address:
  • Website: wynumaroyalhotel.com

We will endeavour to respond to all enquiries within a reasonable time frame.