Responsible Gambling Policy

This Responsible Gambling Policy applies to all guests and patrons engaging in gambling activities at Wynumaroyalhotel, operated by , located at . We are fully committed to providing a safe, enjoyable, and responsible gaming environment for all our guests.

Our Commitment

At Wynumaroyalhotel, we believe that gambling should always be a form of entertainment — fun, exciting, and within personal limits. We deeply care about the wellbeing of every person who walks through our doors, and we take our responsibility to promote safe gambling practices very seriously.

We are committed to:

  • Providing a transparent and fair gaming environment at all times.
  • Offering clear information about the risks associated with gambling.
  • Empowering guests to make informed decisions about their gambling behaviour.
  • Training our staff to identify signs of problem gambling and respond with compassion and professionalism.
  • Collaborating with national and international responsible gambling organisations to continuously improve our practices.
  • Ensuring that gambling remains a positive experience and never causes harm to our guests or their families.

We understand that problem gambling can affect anyone, regardless of age, background, or experience. You are not alone, and help is always available. Our team is here to support you every step of the way.

18+ Age Policy

Gambling at Wynumaroyalhotel is strictly restricted to individuals who are 18 years of age or older. This is not only a legal requirement under New Zealand gambling legislation but also a fundamental part of our commitment to protecting young and vulnerable people.

To ensure compliance with our minimum age policy, we:

  • Reserve the right to request valid government-issued photo identification from any guest who appears to be under the age of 18 before allowing access to gambling areas.
  • Strictly refuse entry to the casino floor to anyone who cannot produce acceptable proof of age.
  • Regularly train our staff to identify and appropriately handle situations involving underage individuals.
  • Display clear age restriction signage throughout our gaming premises.
  • Take immediate action if we have reason to believe that a minor has gained access to our gambling facilities.

Acceptable forms of identification include a valid passport, a New Zealand driver's licence, or any other government-issued photo ID that clearly states the holder's date of birth.

We kindly ask all guests to respect this policy. Protecting young people from the potential harms of gambling is a responsibility we all share.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and may not always be immediately obvious. It is important to recognise the warning signs early — both in yourself and in those around you. If you are concerned about your own gambling habits or those of someone you care about, please review the signs below.

You May Be Experiencing Problem Gambling If You:

  • Spend more money or time gambling than you originally intended.
  • Feel anxious, irritable, or restless when you are not gambling or when you try to stop.
  • Chase losses by continuing to gamble in an attempt to win back money you have lost.
  • Lie to family members, friends, or colleagues about your gambling activities.
  • Borrow money, sell belongings, or engage in financial misconduct to fund gambling.
  • Neglect work, studies, family, or personal responsibilities because of gambling.
  • Feel a constant preoccupation with gambling — thinking about it even when you are not playing.
  • Use gambling as a way to escape stress, anxiety, depression, or personal problems.
  • Make repeated unsuccessful attempts to cut back or stop gambling.
  • Experience feelings of guilt, shame, or hopelessness related to your gambling behaviour.

Signs That Someone You Know May Have a Gambling Problem:

  • Unexplained financial difficulties or frequently asking to borrow money.
  • Becoming secretive or defensive about their whereabouts or spending habits.
  • Significant changes in mood or behaviour, including increased anxiety or depression.
  • Withdrawal from social activities, family gatherings, or regular commitments.
  • Neglecting personal hygiene, health, or appearance.
  • Becoming unusually preoccupied with gambling outcomes, results, or strategies.

If you recognise any of these signs, please do not hesitate to seek help. Acknowledging a problem is a courageous first step, and support is available to guide you toward recovery.

Self-Exclusion and Responsible Gambling Tools

We offer a range of practical tools designed to help you stay in control of your gambling. Whether you want to take a short break or need longer-term support, we are here to help you find the right solution.

Self-Exclusion Programme

Our self-exclusion programme allows any guest to voluntarily ban themselves from gambling at Wynumaroyalhotel for a specified period. Self-exclusion is a powerful and effective tool for anyone who feels they are losing control of their gambling. Once enrolled, our staff will make every reasonable effort to prevent you from accessing gambling areas on our premises.

To apply for self-exclusion, please speak directly and confidentially with any member of our management team or visit our Customer Services desk. All requests are handled with the utmost sensitivity and discretion.

Deposit and Loss Limits

We encourage all guests to set personal spending limits before they begin gambling. Setting limits in advance helps ensure that gambling remains enjoyable and does not exceed what you can comfortably afford. Our staff are always available to assist you in establishing or adjusting your personal gambling limits.

Time Management Tools

  • Take regular breaks from gambling and avoid extended or uninterrupted sessions.
  • Set a personal time limit before you start playing and stick to it.
  • Use a watch or phone to keep track of how long you have been gambling.
  • Ask our staff to provide a reminder when a set period of time has elapsed.

Tips for Gambling Responsibly

  • Only gamble with money you can afford to lose — never with rent, bill payments, or savings.
  • Treat gambling as entertainment, not as a source of income or a way to solve financial problems.
  • Avoid gambling when you are feeling emotional, stressed, depressed, or under the influence of alcohol.
  • Balance gambling with other leisure activities and social interests.
  • Never borrow money to fund gambling.
  • Take regular breaks and avoid chasing losses.

If you feel that your gambling is becoming a concern, please speak to a member of our team in confidence. We are trained to listen without judgement and to direct you to the most appropriate support services available.

Helplines and Support Resources

You do not have to face a gambling problem alone. A wide range of free, confidential, and non-judgmental support services are available to help you or someone you care about. Please reach out — help is just a phone call or click away.

New Zealand Support Services

  • Problem Gambling Foundation of New Zealand
    Free helpline: 0800 664 262
    Website: www.pgf.nz
    Available 24 hours a day, 7 days a week. Provides free counselling, support, and treatment services for individuals and their families affected by problem gambling.
  • Gambling Helpline New Zealand
    Free helpline: 0800 654 655
    Text: 8006
    Website: www.gamblinghelpline.co.nz
    Offers free, confidential help and advice for anyone affected by problem gambling, including family members and friends.
  • Lifeline Aotearoa
    Free helpline: 0800 543 354
    Website: www.lifeline.org.nz
    Provides free 24/7 crisis support and counselling for individuals experiencing emotional distress or mental health difficulties, including those related to problem gambling.
  • Need to Talk? (1737)
    Free call or text: 1737
    Available 24 hours a day, 7 days a week. Talk or text with a trained counsellor about any issue, including gambling concerns.

International Support Services

  • GamCare (United Kingdom)
    Free helpline: +44 808 8020 133
    Website: www.gamcare.org.uk
    GamCare is a leading provider of information, advice, and support for anyone affected by problem gambling. Their helpline is available 24 hours a day, 7 days a week.
  • BeGambleAware (United Kingdom)
    Free helpline: +44 808 8020 133
    Website: www.begambleaware.org
    BeGambleAware provides free information, resources, and support for individuals and families affected by gambling-related harm anywhere in the world.
  • National Council on Problem Gambling (NCPG) — United States
    National Helpline: +1 800 522 4700
    Crisis Text Line: Text HOME to 741741
    Website: www.ncpgambling.org
    The NCPG operates the National Problem Gambling Helpline, available 24/7, offering free, confidential support and referrals for individuals and families across the United States and internationally.
  • Gamblers Anonymous (International)
    Website: www.gamblersanonymous.org
    A fellowship of men and women who share their experience, strength, and hope with each other in order to recover from a gambling problem. Local meeting information is available through their international website.
  • Gordon Moody Association (United Kingdom)
    Phone: +44 1384 241292
    Website: www.gordonmoody.org.uk
    Provides specialist residential treatment, online support, and recovery programmes for people with severe gambling disorders.

All of the above services are free, confidential, and available regardless of the severity of your concern. Whether you are worried about your own gambling, supporting a loved one, or simply seeking more information, please do not hesitate to make contact.

Our Responsible Gambling Pledge to You

At Wynumaroyalhotel, we genuinely care about every guest who visits us. We believe that gambling, when approached responsibly, can be a wonderful source of entertainment and excitement. However, we also recognise that it carries risks that must be managed thoughtfully and compassionately.

We pledge to always prioritise the wellbeing of our guests over commercial interests, to maintain a culture of openness and support, and to work tirelessly to ensure that gambling at Wynumaroyalhotel remains a safe and enjoyable experience for all.

If you have any questions about our Responsible Gambling Policy, wish to access our self-exclusion programme, or simply want to speak with someone in confidence, please do not hesitate to contact our team. We are here for you.

This policy is provided by , .