Cookie Policy
Last Updated: 1 January 2025
This Cookie Policy explains how , registered at ("we", "us", or "our"), uses cookies and similar tracking technologies on our website wynumaroyalhotel.com (the "Website"). This policy should be read alongside our Privacy Policy, which provides further detail on how we collect, use, and protect your personal information.
By continuing to browse or use our Website, you acknowledge that you have read and understood this Cookie Policy. Where your consent is required by applicable law, we will ask for it before placing non-essential cookies on your device.
If you have any questions about this Cookie Policy, you can contact us at: info@wynumaroyalhotel.com.
1. What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Cookies are not harmful to your device and do not contain personally identifiable information by themselves. However, information we collect through cookies may be combined with other information you provide to us or that we obtain from third parties.
Cookies serve a number of different purposes, including:
- Remembering your preferences and settings so you do not have to re-enter them on each visit.
- Measuring how you use the Website so we can improve it.
- Displaying personalised content and advertisements relevant to your interests.
- Keeping you signed in to your account or booking portal during a session.
- Ensuring the security and proper functioning of our Website.
In addition to cookies, we may use similar technologies such as web beacons (also called pixel tags or clear GIFs), local storage objects, and scripts that serve similar purposes. For the sake of simplicity, we refer to all of these collectively as "cookies" throughout this policy.
2. Types of Cookies We Use
We categorise the cookies used on our Website into four main types based on their purpose and duration. Below you will find a detailed description of each category.
2.1 Strictly Necessary (Essential) Cookies
These cookies are essential for the Website to function properly and cannot be switched off in our systems. They are usually only set in response to actions you take that amount to a request for services, such as setting your privacy preferences, logging in to your account, or filling in a reservation form. Without these cookies, certain parts of the Website would not operate correctly.
Because these cookies are strictly necessary to deliver the service you have requested, they do not require your prior consent under applicable privacy legislation.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| __cf_bm | Cloudflare | This cookie is used by Cloudflare's Bot Management solution to distinguish between humans and automated traffic. It helps protect the Website from malicious bots and ensures that legitimate users can access the Website without interruption. | 30 minutes |
| cf_clearance | Cloudflare | Set by Cloudflare after a visitor has successfully passed a security challenge (such as a CAPTCHA). It records that the challenge has been passed and allows the visitor to continue browsing securely. | 1 year |
| __cflb | Cloudflare | Used by Cloudflare for load balancing purposes, ensuring that requests from the same visitor are consistently directed to the same server throughout the session. | Session |
| PHPSESSID | A standard PHP session cookie that preserves user session state across page requests. It is essential for maintaining login sessions and reservation form data during your visit. | Session | |
| cookie_consent | Stores your cookie consent preferences so that the consent banner is not displayed repeatedly on subsequent visits. | 12 months | |
| XSRF-TOKEN | A security cookie used to prevent Cross-Site Request Forgery (CSRF) attacks by verifying that form submissions and requests originate from the Website itself. | Session |
2.2 Functional (Preference) Cookies
Functional cookies allow the Website to remember choices you make (such as your preferred language, currency, or room type) and provide enhanced, more personalised features. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| lang | Remembers the language preference selected by the visitor so the Website is displayed in the correct language on return visits. | 12 months | |
| currency | Stores the visitor's preferred currency for displaying room rates and other prices throughout the booking process. | 12 months | |
| recently_viewed | Records recently viewed rooms, offers, and casino amenities so the Website can display relevant suggestions based on your browsing history on our site. | 30 days |
2.3 Analytics and Performance Cookies
Analytics cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously or in an aggregated form. The data helps us improve the design, structure, and content of the Website. These cookies do not directly identify individual visitors, but they do require your consent in certain jurisdictions.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics (Google LLC) | The main Google Analytics cookie, used to distinguish unique visitors by assigning a randomly generated identifier. It calculates visitor, session, and campaign data and tracks Website usage for site analytics reports. | 2 years |
| _ga_[ID] | Google Analytics (Google LLC) | Used by Google Analytics 4 (GA4) to persist session state and collect aggregate information about how visitors use the Website, including pages viewed and time spent. | 2 years |
| _gid | Google Analytics (Google LLC) | Registers a unique identifier used to generate statistical data about how visitors use the Website. This cookie expires after 24 hours and helps distinguish users between sessions. | 24 hours |
| _gat | Google Analytics (Google LLC) | Used to throttle the request rate for Google Analytics, limiting the collection of data on high-traffic websites and preventing overloading of the analytics service. | 1 minute |
| _gac_[ID] | Google Analytics / Google Ads (Google LLC) | Contains information related to campaigns and is used by Google Analytics to evaluate the effectiveness of advertising campaigns that drive traffic to the Website. | 90 days |
| _clck | Microsoft Clarity | Persists the Clarity User ID and preferences, which are unique to that site. This allows the Website to track visitor behaviour such as scrolling and click patterns in order to improve the user experience. | 1 year |
| _clsk | Microsoft Clarity | Connects multiple page views by a user into a single Clarity session recording, enabling analysis of user journeys across the Website within one session. | 24 hours |
Google Analytics data may be transferred to and processed on servers in the United States. Google LLC is certified under applicable data transfer frameworks. For more information about how Google uses data collected via its analytics services, please visit https://policies.google.com/privacy .
2.4 Marketing and Targeting Cookies
Marketing cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission. They remember that you have visited our Website and this information may be shared with other organisations such as advertisers.
These cookies require your explicit prior consent before being set on your device.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta Platforms (Facebook Pixel) | Placed by the Meta (Facebook) Pixel. Used to identify browsers for the purpose of providing advertising services and tracking conversions from Facebook ads to the Website. Allows us to retarget visitors who have shown interest in our hotel or casino offerings on Facebook and Instagram. | 90 days |
| _fbc | Meta Platforms (Facebook Pixel) | Stores the last click attribution information from a Facebook advertisement that directed the visitor to the Website, enabling more accurate conversion reporting. | 90 days |
| fr | Meta Platforms | Used by Facebook to deliver, measure, and improve the relevance of advertisements. It contains a unique browser and user identifier, used for targeted advertising. | 90 days |
| IDE | Google Ads / DoubleClick (Google LLC) | Used by Google DoubleClick to register and report website user actions after viewing or clicking on one of the advertiser's ads, with the purpose of measuring the efficacy of an advertisement and presenting targeted ads to the user. | 13 months |
| NID | Google LLC | Used by Google to remember your preferences and personalise ads displayed in Google Search and on Google partner websites, including Display Network properties. | 6 months |
| _gcl_au | Google Ads (Google LLC) | Used by Google AdSense and Google Ads for experimenting with advertisement efficiency across websites using their services. Tracks conversions attributed to Google Ads campaigns. | 90 days |
| tt_webid | TikTok Pixel (TikTok Inc.) | Placed by the TikTok Pixel. Used to track visitor behaviour on the Website and attribute conversions to TikTok advertising campaigns. Enables personalised ad targeting based on browsing behaviour. | 13 months |
| _pin_unauth / _pinterest_ct_ua | Pinterest Tag (Pinterest Inc.) | Used by the Pinterest Tag to track conversion events and enable the retargeting of visitors with relevant Pinterest advertisements based on their activity on the Website. | 12 months |
3. First-Party and Third-Party Cookies
Cookies set by directly are known as first-party cookies. These are used primarily for essential functions, session management, and preference storage.
Cookies set by external organisations or services that appear on our pages are known as third-party cookies. These third parties include analytics providers such as Google LLC, security and performance providers such as Cloudflare, Inc., and advertising networks such as Meta Platforms, Inc. and TikTok Inc. We do not have control over the cookies placed by third parties, and we recommend reviewing their respective privacy and cookie policies for more information.
4. Session Cookies and Persistent Cookies
Cookies can also be classified by their duration:
- Session Cookies: These are temporary cookies that exist only during the time you are browsing the Website. They are automatically deleted from your device when you close your browser. Session cookies are typically used for essential functions such as maintaining your login state and shopping cart contents.
- Persistent Cookies: These cookies remain on your device for a set period of time (as indicated in the tables above) or until you manually delete them. Persistent cookies are used to remember your preferences, analyse your use of the Website over time, and deliver relevant advertising content.
5. Your Cookie Consent
When you first visit the Website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. Strictly necessary cookies will be set regardless of your choice, as they are required for the Website to function.
Your consent applies specifically to functional, analytics, and marketing cookies. You may grant consent for all categories or selectively accept certain categories while declining others.
Your consent preferences are recorded and stored on your device for a period of 12 months. After this period, we will ask for your consent again. You may withdraw or change your consent at any time by using the cookie preference settings described in Section 6 below.
Please note that withdrawing consent does not affect the lawfulness of any processing carried out on the basis of your consent before its withdrawal.
6. How to Manage and Control Cookies
You have several options for managing and controlling cookies. Please note that restricting certain cookies may affect the functionality of the Website and your overall experience.
6.1 Cookie Preference Centre
You can review and change your cookie preferences at any time by clicking the "Cookie Settings" link available in the footer of every page on our Website. This will reopen our consent management tool, where you can enable or disable specific categories of cookies.
6.2 Browser Settings
Most web browsers allow you to manage cookie settings directly through the browser itself. You can typically set your browser to notify you before accepting cookies, block all cookies, or delete cookies that have already been set. Instructions for the most commonly used browsers are available at the following links:
- Google Chrome: https://support.google.com/chrome/answer/95647
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Apple Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge
- Opera: https://help.opera.com/en/latest/web-preferences/
6.3 Opt-Out Tools Provided by Third Parties
Several of our third-party partners offer their own opt-out tools. You can use these to limit or disable their specific cookies and tracking technologies:
- Google Analytics: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout .
- Google Ads: You can opt out of personalised Google advertising at https://adssettings.google.com .
- Meta (Facebook) Ads: You can manage your Facebook ad preferences at https://www.facebook.com/adpreferences .
- Network Advertising Initiative: You can opt out of interest-based advertising from participating organisations at https://www.networkadvertising.org/choices/ .
- Digital Advertising Alliance: You can manage preferences for participating companies at https://optout.aboutads.info/ .
- Your Online Choices (European Interactive Digital Advertising Alliance): https://www.youronlinechoices.com/ .
6.4 Mobile Device Settings
If you access the Website from a mobile device, you may also be able to control interest-based advertising through your device's operating system settings, such as the "Limit Ad Tracking" feature on iOS devices or the "Opt out of Ads Personalisation" setting on Android devices.
7. Cookies and Responsible Gambling
As a hotel-casino operator, is committed to responsible gambling practices. We do not use marketing or targeting cookies to direct gambling-related advertisements to individuals who have self-excluded from our casino services or who have indicated that they do not wish to receive gambling promotions. If you have enrolled in our self-exclusion programme, please contact us at info@wynumaroyalhotel.com to ensure your preferences are reflected in our marketing systems.
8. Data Transfers
Some of the cookies described in this policy involve the transfer of data to third-party service providers located outside of New Zealand, including in the United States and the European Union. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection legislation, including the New Zealand Privacy Act 2020.
For further information about how we handle international data transfers, please refer to our Privacy Policy.
9. Children's Privacy
Our Website is not directed at individuals under the age of 18, and we do not knowingly use cookies to collect information from children. Casino services are strictly for adults of legal gambling age as prescribed by the laws of New Zealand. If you believe that a child has provided personal data to us via our Website, please contact us at info@wynumaroyalhotel.com and we will take appropriate steps to delete such data.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our operations, or for any other reason we deem necessary or appropriate. When we make changes, we will update the "Last Updated" date at the top of this page.
Where required by applicable law, we will notify you of significant changes via a prominent notice on the Website or by other appropriate means. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
Your continued use of the Website following the posting of changes to this Cookie Policy constitutes your acknowledgement and acceptance of those changes.
11. Privacy Policy
This Cookie Policy is part of our broader commitment to protecting your privacy. For full details on how collects, uses, stores, and protects your personal information — including your rights under the New Zealand Privacy Act 2020 — please read our Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests relating to this Cookie Policy or the use of cookies on our Website, please contact us using the details below:
- Legal Entity:
- Registered Address:
- Email: info@wynumaroyalhotel.com
We will endeavour to respond to all enquiries within a reasonable timeframe and in any event within 20 working days as required by New Zealand privacy law.